Privacy Policy
The Internet is a wonderful place, and we believe you should be fully aware of how your information is used to provide you with a richer web experience.
Your Privacy
Flexinnova Market Limited t/a HappiNest understands that your privacy is important and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, Happi-Nest.com (“Our Site”), and will only collect and use personal data in ways described here, in a manner consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” | means an account required to access and/or use certain areas and features of Our Site; |
| “Cookie” | means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Section 13 below. |
| “Cookie Law” | means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003. |
| “Personal Data” | means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – General Data Protection Regulation (“GDPR”). |
| “We/Us/Our” | means Flexinnova Market Limited t/a HappiNest, a limited company registered in the United Kingdom under company number 7495626, whose registered address is Unit 1, Home Farm, Mill Lane, Stillington, North Yorkshire, YO61 1NG. |
2. Information About Us
2.1 Our Site is owned and operated by means Flexinnova Market Limited, a limited company registered in United Kingdom under company number 7495626, whose registered address is 7495626, of Unit 1, Home Farm, Mill Lane, Stillington, North Yorkshire, YO61 1NG.
2.2 Our VAT number is XXXX.
2.3 Our ICO Registration number is XXXXX.
2.4 Our Data Protection Officer is Ashley Ronase, and can be contacted:
- Email: info@happinest.com
- Phone: 020 3376 5287
- Address: XXXXX
2.5 We are a member of Federation of Small Businesses.
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
4. Your Rights
As a data subject, you have the following rights under the GDPR, which this Privacy Policy and Our use of personal data are designed to uphold:
4.1.1 The right to be informed about Our collection and use of personal data.
4.1.2 The right to access the personal data We hold about you (see Section 12).
4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (see Section 14 for contact details).
4.1.4 The right to be forgotten – i.e., the right to ask Us to delete any personal data We hold about you.
4.1.5 The right to restrict (i.e., prevent) the processing of your personal data.
4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organization).
4.1.7 The right to object to Us using your personal data for particular purposes.
4.1.8 Rights with respect to automated decision-making and profiling.
If you have any concerns about how We use your personal data, please contact Us (see Section 14). You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO).
5. What Data Do We Collect?
Depending on your use of Our Site, we may collect some or all of the following personal and non-personal data:
5.1 Name
5.2 Contact information such as email address and phone number
5.3 Web browser type and version
5.4 Operating system
5.5 A list of URLs, including referring site, activity on Our Site, and exit site.
6. How Do We Use Your Data?
6.1 Data Processing and Security
All personal data is processed and stored securely and is retained only for as long as necessary. We comply with GDPR regulations at all times. For more details on security, see Section 7.
6.2 Lawful Basis for Processing Data
Our use of your personal data will always have a lawful basis, either:
- Because it is necessary for our performance of a contract with you
- Because you have consented to our use of your data (e.g., by subscribing to emails)
- Because it is in our legitimate business interests
Specifically, we may use your data for the following purposes:
- 6.2.1 Fulfilling contracts with our clients who provide us with data to process on their behalf
- 6.2.2 Responding to emails from you
- 6.2.3 Analyzing how you use Our Site to improve our services and user experience
6.3 Right to Withdraw Consent
You have the right to withdraw your consent to us using your personal data at any time. You may also request the deletion of your data.
6.4 Data Retention Policy
We do not keep your personal data for longer than necessary. Retention periods are as follows:
- 6.4.1 Personal data provided by a client will be retained for one year and then deleted
- 6.4.2 Personal data provided by users via Our Site will be retained for up to six months before being deleted
7. How and Where Do We Store Your Data?
7.1 We only store your personal data as long as necessary for the purposes outlined in Section 6.
7.2 The majority of data is stored in the United Kingdom (UK).
7.3 Some data may be stored outside the European Economic Area (EEA). If so, we will ensure it is treated securely, following GDPR standards.
7.4 We take security seriously and implement appropriate measures to protect your data.
7.5 Data Security Measures
To ensure your data is protected, we implement the following measures:
7.5.1 Information shared via email is encrypted and/or password-protected
8. Do We Share Your Data?
8.1 Legal Requirements
In certain circumstances, we may be legally required to share data we hold, which may include your personal data. This can occur when we are involved in legal proceedings, complying with legal obligations, a court order, or a request from a governmental authority.
8.2 Third-Party Services
We contract with third parties to provide services on our behalf, including:
- Payment processing (e.g., WorldPay)
- Delivery of goods (e.g., DHL, FedEx)
- Online chat and CRM software (e.g., Zoho)
- Search engine optimization and analytics services (e.g., SayU)
In some cases, these third parties may require access to some or all of your data. When this is necessary, we take all reasonable steps to ensure that your data is handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
8.3 Data Sharing for Analytics
We may compile anonymous statistical data about the use of Our Site, including information on:
- Traffic and user activity
- Usage patterns
- Sales and other trends
This data will be fully anonymized and will not include personally identifiable information. It may be shared with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
8.4 Data Transfers Outside the EEA
Our third-party data processors are located within the European Economic Area (EEA), which includes all EU member states, Norway, Iceland, and Liechtenstein. However, we may sometimes use third-party data processors outside the EEA. If we transfer personal data outside the EEA, we take all reasonable steps to ensure it is treated securely and in compliance with GDPR, including:
- 8.4.1 Establishing data processing agreements
- 8.4.2 Obtaining user consent if processing occurs outside the EEA
8.5 Mandatory Data Sharing
In certain cases, we may be required to share data when involved in legal proceedings, regulatory compliance, or government requests.
9. What Happens If Our Business Changes Hands?
9.1 Data Transfer in Case of Business Changes
We may, from time to time, expand or reduce our business, which may involve the sale or transfer of part or all of our operations. If this occurs, any relevant personal data you have provided will be transferred along with the business. The new owner or controller will be permitted to use your data only for the same purposes for which it was originally collected.
9.2 Your Right to Be Informed
If your data is transferred in such a manner, you will be contacted in advance and informed of the changes. You will be given the choice to have your data deleted or withheld from the new owner or controller.
10. How Can You Control Your Data?
10.1 You have your rights under the GDPR, set out in section 4.
10.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
11. Your Right to Withhold Information
11.1 You may access our site without providing any data at all. You may restrict our use of Cookies. For more information, see section 13 and our Cookie Policy.
12. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held. Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact Us for more details at info@happi-nest.com, or using the contact details below in section 14.
13. Our Use of Cookies
13.1 Our Site may place and access certain third party Cookies on your computer or device. Third party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
13.2 All Cookies used by and on Our Site are used in accordance with current Cookie Law.
13.3 Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
13.4 Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyze anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
13.5 The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
13.6 The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie | First/Third party | Provider | Purpose |
|---|---|---|---|
| _ga | Third | Google Analytics | Used to distinguish users. |
| _gid | Third | Google Analytics | Used to distinguish users. |
| _gat | Third | Google Analytics | Used to throttle request rate. |
| AMP_TOKEN | Third | Google Analytics | Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. |
| _gac_ | Third | Google Analytics | Contains campaign related information for the user. Linked to Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out. |
| __tawkuuid | Third | Tawk.to | Used to distinguish users. |
13.7 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
13.8 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalization settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
14. Contacting Us
If you have questions about Our Site or this Privacy Policy, please contact us:
Email: info@happi-nest.com
Phone: 020 3376 5287
If your request concerns your personal data (see Section 12), please provide clear details to help us process your inquiry efficiently.
15. Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Privacy Notice Effective Date: November 2024
Thank you for trusting HappiNest with your personal information.